Gear & Accessories
1:64 Diecast Series










The History of Kawasaki
FAQ
If you have any questions about our products, orders, or shipping, feel free to reach out. Our customer service team is dedicated to providing you with the best support possible.
📧 Email us at: luma.customerservice@gmail.com
We’ll get back to you within 24-48 hours.
Thank you for choosing Luma!
Do you ship overseas?
Yes, we offer free shipping worldwide.
We provide free shipping to all destinations across the globe. Enjoy our exclusive promotions and discounts throughout the year.
How long will it take to get my orders?
Our orders are processed within 1-2 business days.
For international deliveries, shipping typically takes 8-12 business days. This means your order will arrive within 9-14 business days in total. Delivery details will be included in your confirmation email.
How can I track my order?
Once you place an order, we will send you a confirmation email. This confirms that your order has been successfully placed. We will process your order within 1-2 business days. Once your order is shipped, you will receive another email with a tracking number. You can use this tracking number to check the status of your order on our website via Click Here.
If your order does not arrive within 21 days, we will issue a full refund.
Do I need to pay customs duties or any additional fees?
No, you don’t need to pay any additional fees. The price shown at checkout is the final price, and you won’t be charged anything extra. We fully cover customs duties and any additional costs worldwide.
Any question?
You can contact us at luma.customerservice@gmail.com.
Feel free to reach out to us via email. We're here to assist you with any inquiries you may have.